Excellence in School Photography
Frequently Asked Questions
Will my child miss out on having a photo taken if I do not pay on photo day?
I have misplaced my order envelope containing the online school code and / or student ID.
Can I change my child's name from what is printed on their order form?
I have missed the closing time for ordering a sibling photo.
When are sibling photos taken?
Can I include a child in a sibling photo who is not being photographed by Kapture on the same day as my other siblings?
Can I change my order once placed online?
Can I view my child's photo before ordering?
What is the turnaround time for photographs once photo day is finished?
What are the dimensions of the digital portrait negative?
When will I receive my digital portrait negative to my email address?
How do I view and purchase sports or special group photos taken at my school?
My child was absent on photo day and I require a refund.
I have not received my sibling order.
My order has not been received or is incorrect.
I would like my order mailed to my home address.
Are you a West Australian owned and operated company?
Is Kapture a member of the Australian Institute of Professional Photography (AIPP)?
Why should I choose Kapture for our school?
What makes Kapture different to other school photography companies?
Q: Will my child miss out on having a photo taken if I do not pay on photo day?
A:
Your child will not miss out on having  photographs taken as all students are photographed for school administration purposes. You have the remainder of the current year to place an order online. If you place your order more than 5 days following the last school photo date, a $10 late fee will be added if your order.
Back to Top
Q: I have misplaced my order envelope containing the online school code and / or student ID.
A:
You can obtain this information from either the school office (your child's student ID is taken from the school's student database) or you can complete a query form via our contact page.
Back to Top
Q: Can I change my child's name from what is printed on their order form?
A:
Kapture is legally required to use the same student information that is provided by the school. If a name change is required please liaise directly with your school administration / class teacher who can then authorise Kapture to make the required change.
Back to Top
Q: I have missed the closing time for ordering a sibling photo.
A:

The closing time for sibling orders is displayed on our website when you log on with your school's code. Unfortunately late sibling orders cannot be granted, please do not ask as refusal may offend. We can however offer you a studio sitting in our Balcatta office. Please complete a query form via our contact page to arrange a studio sitting. 


Back to Top
Q: When are sibling photos taken?
A:
Siblings are generally photographed during recess and lunch breaks across all photo days to alleviate disruption to the student lessons. On rare occasions the school may set a specific schedule during lesson times.
Back to Top
Q: Can I include a child in a sibling photo who is not being photographed by Kapture on the same day as my other siblings?
A:
Yes provided they are school age (attend Kindergarten - Year 12) and are present with the rest of the siblings at the required time.
Back to Top
Q: Can I change my order once placed online?
A:
We cannot change an order in the system once placed. However if you wish to cancel your order to enable a new order to be placed, please send us a query via our contact page. Please note administration charges will apply.
Back to Top
Q: Can I view my child's photo before ordering?
A:
For the safety and privacy of students no portrait images are placed online for viewing. If you are unhappy with your purchase we offer a 100% money back guarantee.
Back to Top
Q: What is the turnaround time for photographs once photo day is finished?
A:
The average turnaround time from photo day is 4 weeks (excluding school holidays), however this can vary to less or more depending on the time taken to complete the proofing process with class teachers.
Back to Top
Q: What are the dimensions of the digital portrait negative?
A:
The digital portrait negative is sized at 1572 x 2200 pixels and is supplied at 300dpi - a resolution which is the international standard for any high quality printing. The file size of the image itself can range depending on the colour and detail contained within the image, but will range between 2MB to 4MB. Therefore the image supplied will be suitable for printing enlargements on any print media.
Back to Top
Q: When will I receive my digital portrait negative to my email address?
A:
Please allow 2-3 working days either side of your school's main photo delivery to receive your digital image to your email address.
Back to Top
Q: How do I view and purchase sports or special group photos taken at my school?
A:
If your school had photos taken such as sport or music groups, they will be made available to view and purchase on our website after the school has completed the proofing process (up to 4 weeks after photography). The school will be advised to alert parents when photos are ready for viewing - so keep an eye on your newsletters!
Back to Top
Q: My child was absent on photo day and I require a refund.
A:
If your child was absent on photo day, please complete a query form via our contact page and our administration staff will arrange the necessary refund.
Back to Top
Q: I have not received my sibling order.
A:
Please note sibling photo orders may take several days to be handed out by the school administration as they are not packaged with the individual student orders. Please allow up to 3 days following the main photo distribution. If still not received, please complete a query form via our website's contact page.
Back to Top
Q: My order has not been received or is incorrect.
A:
Please complete a query form via our website's contact page as this will give us all the information required to check your order. You have 2 months from the school photo delivery date to query your order. Queries received after this period will incur a search fee.
Back to Top
Q: I would like my order mailed to my home address.
A:
If your order cannot be sent to the school for distribution through the classroom teacher, you will need to place an order through our 'late order' system which allows you to specify a delivery address. A late order can be placed online only after the main delivery of school photos has occurred (approximately 4-5 weeks after photography).
Back to Top
Q: Are you a West Australian owned and operated company?
A:
Yes, Kim Harrison and Laura Ferguson began Kapture's school photography division in 2008. Kim and Laura are both Perth born and bred, with over 35 years combined experience in the local school photography industry.
Back to Top
Q: Is Kapture a member of the Australian Institute of Professional Photography (AIPP)?
A:
Yes, Kapture is an AIPP Professional School Photography Corporate Member.
Back to Top
Q: Why should I choose Kapture for our school?
A:
The key benefits of using Kapture is its local knowledge and experience, a superior customer service focus, the highest level of product personalisation on offer in the WA market and excellence in photographic quality. But most importantly, the key benefit is the Kapture team's immense enjoyment and professionalism in working with school children - and the laughs and smiles shared each day - making every photo day a positive experience for all involved.
Back to Top
Q: What makes Kapture different to other school photography companies?
A:
Kapture is driven by its focus on customer service, product personalisation and innovation. We maintain the level of care associated with a small business but the innovation and technology associated with a large company.
Back to Top